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Solutions Architect – Pre-Sales, Telecommunications
ABT AtividadesSenior Pre-Sales Consultant specializing in telecommunications solutions and contact center. Collaborating with commercial team and engineering for custom solutions and project transition.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in telecommunications and contact center solutions, with a strong ability to translate technical requirements into business language and deliver consultative solutions throughout the sales cycle.
Highest-signal resume keywords
Telecommunications ExperiencePre-Sales Solution ArchitectureVoice And Collaboration TechnologiesTechnical Proposal PreparationContact Center Platform Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VoIPSIPPBXCloud PBXIVRDialersOmnichannel SolutionsChannel IntegrationSolution ArchitectureRequirements Discovery
Soft Skills
Consultative SellingTechnical NegotiationPresentation Skills
Tools & Technologies
MPLSSD-WANPublic Cloud ProvidersDatacenter Fundamentals
Industry Keywords
Contact CenterCall CenterRFPRFIExecutive Presentations
Tech Stack
Tools & technologiesCloudVoIP
About the role
Key responsibilities & impact- Act alongside the commercial team throughout the sales cycle (technical pre-sales).
- Conduct requirements discovery, understanding client pain points, processes and objectives.
- Design and present consultative solutions for telecommunications and contact center/omnichannel environments.
- Prepare technical and commercial proposals, executive presentations and responses to RFPs/RFIs.
- Define solution architecture (e.g., voice/VoIP/SIP, cloud PBX, contact center platforms, connectivity such as MPLS/SD‑WAN/dedicated Internet).
- Translate technical requirements into business language and support technical negotiations through to deal closure.
- Work with engineering and operations to validate feasibility, estimates and assumptions.
- Perform project handover to implementation, ensuring clarity of scope and requirements.
Requirements
What you’ll need- Solid experience in telecommunications, contact center/call center and in pre-sales and/or solution architecture roles.
- Proficiency in voice and collaboration technologies: VoIP, SIP, SBC and PBX (including cloud PBX).
- Knowledge of contact center platforms: IVR, dialers, omnichannel solutions and channel integration (voice, chat, email, WhatsApp, etc.).
- Familiarity with cloud and on-premises architectures, including datacenter fundamentals and public cloud providers.
- Experience preparing technical and commercial proposals and presenting to both technical and executive audiences.
Benefits
Comp & perks- Private health insurance (Amil).
- Dental insurance.
- Meal allowance: R$ 30.00 per working day paid on Flash card.
- Grocery/food allowance: R$ 157.50 per month paid on Flash card.
- Life insurance.
- Gym allowance.
- Personalized birthday gift + day off.
- In-company Spanish and English courses.
- Education incentive for courses and professional development.
- Transportation allowance.