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Business Analyst – Demand Management
AbstraBusiness Analyst managing demand lifecycle at Abstra, a Nearshore Tech Talent services company. Tracking requests and collaborating with stakeholders for smooth delivery across technology organization.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Manage intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy and consistent tool usage.
- Act as a detail-oriented liaison supporting the definition of demand scope and managing interactions with customers and service owners.
- Maintain planning logs, demand requirements documentation, action item tracking, and approval records.
- Identify risks, develop mitigation strategies, and escalate to Demand Managers per defined protocols.
- Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM).
- Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature.
Requirements
What you’ll need- 2–4+ years of experience in a Business Analyst, operations coordinator, or demand/project support role.
- Hands-on experience with ServiceNow (SIM module preferred) and SharePoint.
- Strong documentation skills — able to produce clear requirements docs, action logs, and status reports.
- Experience facilitating recurring stakeholder meetings and managing follow-ups.
- Comfortable working within a structured, governance-driven service delivery environment.
- Fluent in English (written and spoken); strong communication skills with both technical and business audiences.
- Exposure to demand management, IT portfolio management, or ITSM environments (nice-to-have).
- Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus).
- Familiarity with process improvement or automation initiatives (nice-to-have).
- CBAP, PMI-PBA, or similar BA certification (nice-to-have).
Benefits
Comp & perks- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to work on impactful projects with a talented team.
- Excellent compensation in USD.
- Hardware and software setup (mandatory).
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
documentation skillsdemand managementprocess improvementautomation initiativesrisk identificationmitigation strategiesstakeholder managementrequirements documentationaction item trackingcost center setup
Soft Skills
detail-orientedstrong communication skillsinterpersonal skillsorganizational skillsfacilitation skills
Certifications
CBAPPMI-PBA