Business Analyst – Demand Management

Abstra

Business Analyst managing demand lifecycle at Abstra, a Nearshore Tech Talent services company. Tracking requests and collaborating with stakeholders for smooth delivery across technology organization.

Posted 6/2/2026contractRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Hard Skills

documentation skillsdemand managementprocess improvementautomation initiativesrisk identificationmitigation strategiesstakeholder managementrequirements documentationaction item trackingcost center setup

Soft Skills

detail-orientedstrong communication skillsinterpersonal skillsorganizational skillsfacilitation skills

Tools & Technologies

ServiceNowSharePointSIM module

Certifications & Qualifications

CBAPPMI-PBA

Industry Keywords

IT portfolio managementITSMmanaged servicesfinancial servicesinsurance

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Manage intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy and consistent tool usage.
Act as a detail-oriented liaison supporting the definition of demand scope and managing interactions with customers and service owners.
Maintain planning logs, demand requirements documentation, action item tracking, and approval records.
Identify risks, develop mitigation strategies, and escalate to Demand Managers per defined protocols.
Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM).
Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature.

Requirements

What you’ll need

2–4+ years of experience in a Business Analyst, operations coordinator, or demand/project support role.
Hands-on experience with ServiceNow (SIM module preferred) and SharePoint.
Strong documentation skills — able to produce clear requirements docs, action logs, and status reports.
Experience facilitating recurring stakeholder meetings and managing follow-ups.
Comfortable working within a structured, governance-driven service delivery environment.
Fluent in English (written and spoken); strong communication skills with both technical and business audiences.
Exposure to demand management, IT portfolio management, or ITSM environments (nice-to-have).
Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus).
Familiarity with process improvement or automation initiatives (nice-to-have).
CBAP, PMI-PBA, or similar BA certification (nice-to-have).

Benefits

Comp & perks

Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to work on impactful projects with a talented team.
Excellent compensation in USD.
Hardware and software setup (mandatory).