Strategic Account Manager

Absorb Software

Strategic Account Manager building relationships and executing expansion strategies at Absorb Software. Working with key decision makers at large organizations to enhance learning solutions.

Posted 5/12/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape
Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
Monitor and report on market and competitor activities and provide relevant reports and information

Requirements

What you’ll need

Strong background in technology sales and client management with a minimum 7+ years of experience
Ability to become a trusted advisor to senior leaders within client organizations
Very strong business communication skills (written and verbal)
Experience working with a global client base
Ability to travel for business when required
Strong internal team player
Post-secondary degree – business undergraduate degree or MBA

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology salesclient managementaccount planningsales pipeline managementcustomer success strategiesmarket analysiscompetitor analysisLMS expertisepricing strategy

Soft Skills

trust buildingbusiness communicationcollaborationadvisory skillsteam playerrelationship managementstrategic thinkingproblem solving

Certifications

business undergraduate degreeMBA