Mid-Market Account Manager

Absorb Software

Mid-Market Account Manager driving revenue growth through client relationship management at Absorb Software. Focused on upselling and increasing net dollar retention within assigned accounts.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Increase the net dollar retention of your book of business through upsells and cross sells
Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
Generate and close new for opportunities for ‘land and expand’ within assigned accounts
Generate proposals and other client facing documentation to assist your sales process
Identify and develop meaningful client relationships
Accurately manage and report your sales pipeline monthly and quarterly
Thoroughly understand Absorb subscription models to effectively answer client questions
Participate in team meetings and projects to improve sales processes & sales output
Develop strong internal relationships to support client lifecycle
Keep up to date with latest product releases and training seminars to ensure thorough product knowledge

Requirements

What you’ll need

Post-secondary degree (preferably in business or a related field)
3-5 years of experience successfully managing client relationships and driving revenue growth through upselling
Very strong time management and organizational skills
Very strong verbal and written communication skills
Outgoing and personable nature with a sales driven attitude, strong team player
Ability to thrive in a dynamic, fast-paced environment that changes constantly
SaaS (or Technology) sales experience (preferred)
Experience working with a global client base (preferred)
Strong MS Office skills – primarily Excel and PowerPoint (preferred)
Fluency in additional languages (preferred)
Experience working with industry tools such as Salesforce (preferred)

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

upsellingcross sellingclient contract negotiationsales pipeline managementSaaS salesrevenue growthproposal generationproduct knowledgeExcelPowerPoint

Soft Skills

time managementorganizational skillsverbal communicationwritten communicationinterpersonal skillsteam playersales driven attitudeadaptabilityrelationship buildingclient management

Certifications

post-secondary degree