Presales Support Engineer
Absorb Software
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Attend and perform Technical On-line Demonstrations for potential clients.
- Create and customize trial portals to help demonstrate the importance and use of the LMS.
- Build out use cases for prospects and solve any integration questions that they would have.
- Troubleshoot any issues that a prospect encounters in the LMS.
- Respond to technical questionnaires and/or functionality questionnaires.
- Assist the proposals team in responding to RFIs by answering any use case or technical questions a prospect might have.
- Attend on-site demos with Account and Sales Executives.
Requirements
- Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environment.
- Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients.
- Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders.
- Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions.
- A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations.
- Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures.
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
LMSSaaSintegrationuse casestechnical questionnairesfunctionality questionnairestroubleshootingsales supportsolution sellingEnterprise solutions
Soft Skills
innovative mindsetcritical thinkingproblem solvingresults-orientedinterpersonal skillscommunication skillsinfluencing skillsrelationship buildingmanaging prioritiesnavigating stakeholders
Certifications
post-secondary degreecertification in businesscertification in technology