Client Success Manager

Absorb Software

Client Success Manager at Absorb Software, focusing on client relationships and product adoption in B2B SaaS. Role involves guiding clients to enhance their LMS usage effectively.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty.
Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI.
Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS.
Proactively monitor client health, identifying risks, driving escalations, and developing action plans.
Identify and route upsell and expansion opportunities to the Account Management team.
Collaborate cross functionally with Product, Support, Professional Services, and other internal teams.
Maintain accurate client documentation within internal systems/tools.

Requirements

What you’ll need

4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs.
Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs.
Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
Comfort translating technical concepts into accessible explanations.
Strong commercial and business acumen.
Excellent time management and project management capabilities.
Working understanding of SaaS, APIs, and core web technologies.
Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk.
Previous involvement in change management, enablement, or instructional design projects.
Experience advising clients on LMS or L&D ecosystem best practices.

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LMSlearning program designprogram evaluationcustomer engagement metricsprogram ROIadoption metricsbusiness KPIschange managementinstructional design

Soft Skills

communicationrelationship-buildingexecutive alignmentconsultative problem-solvingtime managementproject managementclient-facing skillsstrategic relationship management