Absorb Software

Client Success Manager

Absorb Software

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Develop trusted, strategic relationships with a portfolio of clients that promote long-term retention and loyalty.
  • Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal.
  • Leverage your L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
  • Consult on and measure program effectiveness, tying learning outcomes and usage back to business goals and product ROI.
  • Deliver training, best practices, and enablement sessions that help clients get the most from Absorb LMS.
  • Proactively monitor client health, identifying risks, driving escalations, and developing action plans.
  • Identify and route upsell and expansion opportunities to the Account Management team.
  • Collaborate cross functionally with Product, Support, Professional Services, and other internal teams.
  • Maintain accurate client documentation within internal systems/tools.

Requirements

  • 4–6 years of experience in B2B SaaS, ideally within LMS, HR Tech, EdTech, or learning solutions industries.
  • Background as a Learning & Development practitioner, including experience designing, executing, and evaluating training programs.
  • Demonstrated ability to tie learning initiatives to measurable outcomes—customer engagement, program ROI, adoption metrics, or business KPIs.
  • Strong client-facing skills: communication, relationship-building, executive alignment, and consultative problem-solving.
  • Comfort translating technical concepts into accessible explanations.
  • Strong commercial and business acumen.
  • Excellent time management and project management capabilities.
  • Working understanding of SaaS, APIs, and core web technologies.
  • Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk.
  • Previous involvement in change management, enablement, or instructional design projects.
  • Experience advising clients on LMS or L&D ecosystem best practices.
Benefits
  • Fully remote-first work with flexible work arrangements
  • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success
  • Endless opportunity for career growth and internal mobility
  • Employee driven DE&I programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LMSlearning program designprogram evaluationcustomer engagement metricsprogram ROIadoption metricsbusiness KPIschange managementinstructional design
Soft Skills
communicationrelationship-buildingexecutive alignmentconsultative problem-solvingtime managementproject managementclient-facing skillsstrategic relationship management