Director, Customer Enablement

Absorb Software

. Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement .

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement
Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy
Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events
Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth
Serve as a public-facing thought leader and customer advocate, elevating Absorb’s reputation in the market
Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale

Requirements

What you’ll need

10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
Proven experience scaling customer education programs for 5,000+ customers
Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation
Track record of measuring and proving ROI for customer education and enablement investments
Experience building and managing live events, customer communities, and certification programs at scale
Strong executive presence with the ability to influence, inspire, and communicate across all levels
Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer educationenablement programslive trainingwebinarscommunity programsevent managementtechnical documentationROI measurementSaaSAI-enabled self-service

Soft Skills

executive presenceinfluenceinspirecommunicationleadershipteam developmentcustomer advocacythought leadershipstrategic thinkingcross-functional collaboration