Absorb Software

Director, Customer Enablement

Absorb Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own and scale Absorb Academy as the global hub for customer education, enablement, and engagement
  • Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention, expansion, and advocacy
  • Design and deliver high-impact customer experiences, including live training, webinars, community programs, and flagship events
  • Lead the strategy for AI-enabled self-service and knowledge experiences to improve customer independence and support efficiency
  • Define and communicate the ROI of customer enablement, tying programs to customer outcomes and business growth
  • Serve as a public-facing thought leader and customer advocate, elevating Absorb’s reputation in the market
  • Lead and develop a high-performing, multi-disciplinary enablement organization to support global scale

Requirements

  • 10+ years of experience in customer education, enablement, or learning programs within a technology or SaaS company
  • Proven experience scaling customer education programs for 5,000+ customers
  • Demonstrated success leading multi-function teams across content, programs, events, marketing, and technical documentation
  • Track record of measuring and proving ROI for customer education and enablement investments
  • Experience building and managing live events, customer communities, and certification programs at scale
  • Strong executive presence with the ability to influence, inspire, and communicate across all levels
  • Recognized industry contributor (e.g., awards, speaking engagements, publications, or advisory roles) strongly preferred
Benefits
  • Fully remote-first work with flexible work arrangements
  • Comprehensive Health and Wellness Benefits, generous time off, comprehensive medical and dental benefits based on your country of location
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success
  • Endless opportunity for career growth and internal mobility
  • Employee driven DE&I programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer educationenablement programslive trainingwebinarscommunity programsevent managementtechnical documentationROI measurementSaaSAI-enabled self-service
Soft Skills
executive presenceinfluenceinspirecommunicationleadershipteam developmentcustomer advocacythought leadershipstrategic thinkingcross-functional collaboration