Enterprise Account Manager

Absorb Software

Strategic Account Manager role at Absorb, engaging with clients to drive growth through upselling and cross-selling. Building relationships and executing account strategies within a remote work environment.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.
Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
Monitor and report on market and competitor activities and provide relevant reports and information

Requirements

What you’ll need

Strong background in technology sales and client management with a minimum 7+ years of experience
Ability to become a trusted advisor to senior leaders within client organizations
Very strong business communication skills (written and verbal)
Experience working with a global client base
Ability to travel for business when required
Strong internal team player
Post-secondary degree – business undergraduate degree or MBA

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology salesclient managementaccount planningsales pipeline managementcustomer successrisk mitigationmarket analysiscompetitor analysislearning management systemsAbsorb LMS

Soft Skills

trust buildingbusiness communicationcollaborationstrategic thinkingadvisory skillsteam playerrelationship managementproblem solvingadaptabilityleadership

Certifications

post-secondary degreeMBA