Senior Account Manager
Absorb Software
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own all renewal processes and outcomes for your account portfolio.
- Maintain strong Gross Revenue Retention (GRR) and deliver 100%+ Net Revenue Retention (NRR).
- Identify and close incremental expansion opportunities tied to product adoption signals.
- Support customer movement toward multi-year agreements to improve long-term retention and account stability.
- Build and maintain foundational account plans with a focus on customer outcomes.
- Establish effective stakeholder maps and manage day-to-day relationships with customer champions and decision-makers.
- Monitor usage and adoption trends to proactively address risks and surface expansion pathways.
- Conduct quarterly business reviews with all customers to ensure their objectives are being achieved.
- Partner cross-functionally with Customer Success, Product, and Support to deliver a seamless customer experience.
- Maintain superior CRM hygiene and forecasting accuracy.
- Execute the renewal playbook consistently, including preparation, negotiation fundamentals, and close plans.
- Apply basic MEDDPICC principles to expansion opportunities.
- Contribute to internal process improvements to accelerate team effectiveness.
- Ensure consistent, high-quality customer engagement and communications across the customer lifecycle.
- Actively contribute to department-wide and cross-functional initiatives by sharing insights, best practices, and strategic recommendations that improve customer experience and revenue outcomes.
Requirements
- 2–5 years of experience in SaaS Account Management, Customer Success, or post‑sale revenue roles.
- Proven experience managing renewals or expansion opportunities.
- Strong relationship-building skills with comfort engaging both day‑to‑day and operational contacts.
- Strong organization skills, forecasting precision, and CRM discipline.
- Ability to learn value frameworks, negotiation fundamentals, and expansion methodologies.
- Preferred: A background in HR tech and helping companies create great working environments for their teams
- Preferred: Exposure to MEDDPICC, value-based selling, or structured renewal processes.
- Preferred: Experience influencing multi-year agreement structure and positioning.
- Preferred: Demonstrated track record of achieving revenue targets or retention goals.
Benefits
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS Account ManagementCustomer Successrenewals managementexpansion opportunitiesCRM disciplineforecasting precisionMEDDPICCvalue-based sellingnegotiation fundamentalsaccount planning
Soft Skills
relationship-buildingorganizational skillscommunication skillsstakeholder managementcustomer engagementstrategic recommendationscross-functional collaborationproblem-solvinginsight sharingcustomer advocacy