Senior Account Manager

Absorb Software

Senior Account Manager managing client relationships to drive revenue retention and growth for Together Mentorship. Own renewal processes and support customer success initiatives in a remote setting.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own all renewal processes and outcomes for your account portfolio.
Maintain strong Gross Revenue Retention (GRR) and deliver 100%+ Net Revenue Retention (NRR).
Identify and close incremental expansion opportunities tied to product adoption signals.
Support customer movement toward multi-year agreements to improve long-term retention and account stability.
Build and maintain foundational account plans with a focus on customer outcomes.
Establish effective stakeholder maps and manage day-to-day relationships with customer champions and decision-makers.
Monitor usage and adoption trends to proactively address risks and surface expansion pathways.
Conduct quarterly business reviews with all customers to ensure their objectives are being achieved.
Partner cross-functionally with Customer Success, Product, and Support to deliver a seamless customer experience.
Maintain superior CRM hygiene and forecasting accuracy.
Execute the renewal playbook consistently, including preparation, negotiation fundamentals, and close plans.
Apply basic MEDDPICC principles to expansion opportunities.
Contribute to internal process improvements to accelerate team effectiveness.
Ensure consistent, high-quality customer engagement and communications across the customer lifecycle.
Actively contribute to department-wide and cross-functional initiatives by sharing insights, best practices, and strategic recommendations that improve customer experience and revenue outcomes.

Requirements

What you’ll need

2–5 years of experience in SaaS Account Management, Customer Success, or post‑sale revenue roles.
Proven experience managing renewals or expansion opportunities.
Strong relationship-building skills with comfort engaging both day‑to‑day and operational contacts.
Strong organization skills, forecasting precision, and CRM discipline.
Ability to learn value frameworks, negotiation fundamentals, and expansion methodologies.
Preferred: A background in HR tech and helping companies create great working environments for their teams
Preferred: Exposure to MEDDPICC, value-based selling, or structured renewal processes.
Preferred: Experience influencing multi-year agreement structure and positioning.
Preferred: Demonstrated track record of achieving revenue targets or retention goals.

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance and monthly Flex Allowance to support your success
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS Account ManagementCustomer Successrenewals managementexpansion opportunitiesCRM disciplineforecasting precisionMEDDPICCvalue-based sellingnegotiation fundamentalsaccount planning

Soft Skills

relationship-buildingorganizational skillscommunication skillsstakeholder managementcustomer engagementstrategic recommendationscross-functional collaborationproblem-solvinginsight sharingcustomer advocacy