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Collections Call Centre – Inbound & Outbound
Absa GroupKnowledge Worker delivering day-to-day informational support at Absa Bank. Achieving service level agreements and providing customer service excellence in Johannesburg.
About the role
Key responsibilities & impact- Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs)
- Achieve contracted service level agreements
- Be available to cardholders, branches and merchants in order to serve as informational support
- Provide service excellence and achieve customer satisfaction
- Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
Requirements
What you’ll need- NQF Level 5 qualification or higher
- Branch experience
- Customer service experience
- Sales experience
- Experience in handling complaints and resolving queries
- Collections experience will be advantageous
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Benefits
Comp & perks- Equal opportunity employer
- Affirmative action employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecomplaint handlingquery resolutionsalesservice excellence
Certifications
NQF Level 5 qualificationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies