Absa Group

Collections Call Centre – Inbound & Outbound

Absa Group

full-time

Posted on:

Location Type: Hybrid

Location: Johannesburg • South Africa

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs)
  • Achieve contracted service level agreements
  • Be available to cardholders, branches and merchants in order to serve as informational support
  • Provide service excellence and achieve customer satisfaction
  • Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Requirements

  • NQF Level 5 qualification or higher
  • Branch experience
  • Customer service experience
  • Sales experience
  • Experience in handling complaints and resolving queries
  • Collections experience will be advantageous
  • Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Benefits
  • Equal opportunity employer
  • Affirmative action employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecomplaint handlingquery resolutionsalesservice excellence
Certifications
NQF Level 5 qualificationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies