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Personal Lines Client Service & Retentions – Short Term Insurance
Absa GroupCustomer service representative delivering dynamic service at Absa and handling customer queries while upselling indirect insurance products.
About the role
Key responsibilities & impact- Deliver dynamic customer service by answering incoming calls timeously
- Resolve customer queries
- Upsell other indirect Insurance products on offer
- Offer financial advice to the customer
- Handle retentions
Requirements
What you’ll need- FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5)
- Experience As Per the FAIS Act
- Product Specific Training once Onboarded
- Class Of Business Training
- Continuous Professional Development
- Attest To Honesty, Integrity, and Good Standing
- Further Education and Training Certificate (FETC)
Benefits
Comp & perks- Health Insurance
- Retirement Plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingcommunicationfinancial adviceupsellingretention handling
Certifications
FSCA-Approved Qualification Regulatory Exam for Representatives (RE5)Further Education and Training Certificate (FETC)