Partner Success Manager – Key Accounts
Abridge
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • United States
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Salary
💰 $117,900 - $138,600 per year
About the role
- Independently manage day-to-day partner relationships, serving as the primary point of contact for assigned accounts
- Run recurring partner status calls, including agenda setting, action tracking, and follow-through
- Triage incoming partner requests and coordinate responses in collaboration with internal teams
- Build trusted relationships with partner stakeholders and clinician users
- Fully own and maintain partner project plans, including milestones, owners, timelines, and risks
- Coordinate cross-functional work across Product, Engineering, Clinical Success, and Sales to meet partner commitments
- Collaborate with the Director of Partner Success on prioritization, escalation, and delivery strategy
- Support onboarding, training, and ongoing enablement for clinicians and operational users
- Monitor adoption, utilization, and partner health metrics; proactively address risks or gaps
- Communicate value, outcomes, and ROI to partner stakeholders
- Identify opportunities to improve end-user experience and drive feature adoption
- Support partner expansion efforts
- Prepare and participate in partner business reviews to highlight outcomes, insights, and growth opportunities
- Serve as the voice of the partner internally, sharing feedback and insights to inform product and process improvements
- Contribute to partner-facing assets, playbooks, and success resources
Requirements
- 3+ years of experience in Partner Success, Customer Success, Account Management, or a similar customer-facing role
- Experience working with enterprise customers; healthcare or health tech experience preferred
- Strong project management and organizational skills, with the ability to manage multiple partners simultaneously
- Clear, confident communicator able to work effectively with clinicians and executive stakeholders
- Technical aptitude and comfort learning complex software workflows
- Proactive, solution-oriented mindset with strong follow-through
- Familiarity with CRM, customer success, and project management tools
Benefits
- Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
- Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
- Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
- Paid Parental Leave: Generous paid parental leave for all full-time employees.
- Family Forming Benefits: Resources and financial support to help you build your family.
- 401(k) Matching: Contribution matching to help invest in your future.
- Personal Device Allowance: Tax free funds for personal device usage.
- Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
- Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
- Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
- Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
- Compensation and Equity: Competitive compensation and equity grants for full time employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementorganizational skillstechnical aptitudesoftware workflows
Soft Skills
communicationrelationship managementproactive mindsetsolution-orientedfollow-through