Abridge

IT Support Engineer

Abridge

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $90,000 - $105,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide hybrid technical support from the San Francisco office, delivering both on-site and remote support.
  • Be the face of the internal support team at the physical walk-up help desk and provide white glove timely support and answers to staff questions.
  • Serve as the first point of escalation to triage tickets, manage account access for SaaS products, and provide hardware/software support for desktop tools and conference rooms.
  • Assist with ad-hoc and team projects as needed and collaborate across departments to enhance support processes and optimize workflows.
  • Dig deep to solve complex issues and share best practices and learnings with staff.
  • Contribute to a culture of continuous improvement and help uphold best practices while delivering exceptional customer service.

Requirements

  • 3-5+ years in an IT support, CRM support, or relatable end user support role.
  • Great spoken/written communication skills and ability to explain technical troubleshooting in an easy to understand manner.
  • Extremely organized with ability to manage multiple priorities while maintaining attention to detail and quality.
  • Super friendly, approachable, with a positive attitude and a team player.
  • Can work with speed and drive results without sacrificing the overall customer experience.
  • Familiarity with remote support tools and ticketing systems.
  • Strong problem-solving abilities and a proactive, solution-driven mindset.
  • Desire to learn new technologies and systems.
  • Must be willing to work from our SF office at least 3x per week (hybrid requirement).
  • Bonus/Preferred: Experience in regulated environments (e.g., healthcare, finance, or government).
  • Bonus/Preferred: Familiarity and experience in Google Workspace, Slack, and Zoom Rooms.
  • Bonus/Preferred: Experience with Mobile Device Management (MDM) systems.
  • Bonus/Preferred: Working experience in a Mac-heavy environment (Apple Business, AppleCare, or Genius Bar backgrounds).
  • Bonus/Preferred: Working experience in a fast paced techy startup with a customer first mindset.