Business Implementation Manager
ICW Group
PMP
Implementation Manager – Strategic Accounts
Abridge
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $123,200 - $144,900 per year
Job Level
Mid-LevelSenior
About the role
- Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships.
- Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams.
- Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization.
- Identify and manage project risks and issues, and develop contingency plans as needed.
- Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner.
- Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals.
- Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment.
- Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support.
Requirements
- Have a track record of driving successful healthcare technology implementation projects from initiation to completion.
- Excel at communication and can synthesize information in a concise way.
- Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
- Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation.
- Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership.
- Have the ability to smell smoke and escalate early, with proposed solutions.
- Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action.
- Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies.
- Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)
