Customer Success Manager

• Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
• Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes.
• Understand user workflows, pain points, and objectives to align our solutions with their needs.
• Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions.
• Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions.
• Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives.
• Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans.
• Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions.
• Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI.
• Track customer expansion metrics and contribute to revenue growth targets.
• Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements.
• Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience.
• Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories.

Partner Success Director – Strategic Accounts

Client Success Operations Associate

Head of Customer Success

Analyst – CRM, Fintech, AI

Customer Success Associate