Insurance Collections Specialist
CSI Pharmacy
Collections Agent
Above Lending
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Review and analyze delinquent accounts to determine the best course of action for resolution.
- Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
- Negotiate repayment plans with clients in a professional and empathetic manner.
- Document all interactions and agreements with clients in the company’s system accurately and promptly.
- Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques.
- Monitor accounts to ensure compliance with agreed-upon payment plans.
- Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
- Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
- Provide excellent customer service and support to clients throughout the resolution process.
- Identify and escalate unresolved issues to the Operations Manager when necessary.
- Participate in team meetings and training sessions to stay informed about industry trends and updates.
Requirements
- High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
- Minimum of 2 years experience in account resolution, collections, or a related role within financial services.
- Strong understanding of financial products, services, and regulations.
- Excellent verbal and written communication skills.
- Ability to negotiate and resolve conflicts effectively.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- High level of integrity and commitment to maintaining client confidentiality.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Considerable employer contributions for health, dental, and vision programs
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account resolutioncollectionsnegotiationskip tracingfinancial productsfinancial servicesregulationsanalytical skillsproblem-solving
Soft skills
communication skillsconflict resolutionempathycustomer serviceteam collaborationindependenceintegritycommitment
Certifications
high school diplomaAssociate’s degreeBachelor’s degree
