Collections Agent

Above Lending

Collections Agent managing and resolving delinquent accounts for Above Lending. Engaging clients and ensuring adherence to repayment solutions while providing excellent customer service.

Posted 5/8/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Review and analyze delinquent accounts to determine the best course of action for resolution.
Contact clients via phone and email to discuss their accounts and provide solutions for repayment and long term goals.
Negotiate repayment plans with clients in a professional and empathetic manner.
Document all interactions and agreements with clients in the company’s system accurately and promptly.
Conduct skip tracing activities to locate hard-to-reach or unresponsive customers using various investigative tools and techniques.
Monitor accounts to ensure compliance with agreed-upon payment plans.
Collaborate with internal departments, such as Customer Service and Special Handling, to resolve complex account issues.
Maintain up-to-date knowledge of company policies, procedures, and regulatory requirements related to account resolution.
Provide excellent customer service and support to clients throughout the resolution process.
Identify and escalate unresolved issues to the Operations Manager when necessary.
Participate in team meetings and training sessions to stay informed about industry trends and updates.

Requirements

What you’ll need

High school diploma or equivalent; Associate’s or Bachelor’s degree in related field is preferred.
Minimum of 2 years experience in consumer collections
Strong understanding of financial products, services, and regulations.
Excellent verbal and written communication skills.
Ability to negotiate and resolve conflicts effectively.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite and experience with CRM software.
High level of integrity and commitment to maintaining client confidentiality.
Ability to work independently and as part of a team in a fast-paced environment.

Benefits

Comp & perks

Considerable employer contributions for health, dental, and vision programs
Generous PTO, paid holidays, and paid parental leave
401(k) matching program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consumer collectionsnegotiationskip tracingaccount monitoringfinancial productsregulationsanalytical skillsproblem-solving

Soft Skills

communication skillsconflict resolutionempathycustomer serviceteam collaborationindependenceintegrity

Certifications

high school diplomaAssociate’s degreeBachelor’s degree