Mortgage Operations Associate

Abound

Support the mortgage journey from submission through to completion while delivering an exceptional customer experience. Work closely with internal teams and external partners to ensure smooth progress of applications.

Posted 7/8/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-Level💰 £30,000 - £32,000 per yearWebsite

About the role

Key responsibilities & impact

Manage mortgage applications from submission through to completion, ensuring every case progresses smoothly.
Liaise with lenders, solicitors, surveyors and customers to obtain updates and required documentation.
Ensure all case records are accurate, up to date and compliant with regulatory requirements.
Proactively monitor case pipelines, identify blockers and drive cases forward.
Support the Operations team with day-to-day administration and process improvements.
Work closely with Underwriting and other internal teams to ensure applications move efficiently through each stage.
Deliver a high standard of service and communication to customers and business partners.
Identify and escalate issues that may impact case progression.
Assist with reporting, data management and operational projects.
Help improve operational processes, documentation and customer journeys as we continue to scale.

Requirements

What you’ll need

Highly organised and able to manage multiple cases and priorities simultaneously.
Detail-oriented and take pride in getting things right.
Proactive, with the confidence to take ownership and keep work moving.
A natural problem solver who enjoys identifying opportunities to improve processes.
A clear and confident communicator, comfortable working with customers, brokers, solicitors and colleagues.
Collaborative and enjoy working as part of a team while managing your own workload.
Comfortable working in a fast-paced, evolving environment where priorities can change.
Confident using Microsoft Office and CRM systems.
Experience in an operations, administration, mortgage support or customer operations role.
Experience within mortgages, financial services, banking or lending is beneficial, but not essential.
Excited by the opportunity to help build and scale our growing mortgage business.

Benefits

Comp & perks

Everyone owns a piece of the company - equity
Hybrid with 3 days a week in the office
25 days’ holiday a year, plus 8 bank holidays
2 paid volunteering days per year
One month paid sabbatical after 4 years
Employee loan
Free gym membership
Team wellness budget to be active together - set up a yoga class, a tennis lesson or go bouldering

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mortgage SupportOperations ManagementAdministrationData Reporting

Soft Skills

Highly OrganisedDetail-OrientedProactive Problem SolverCollaborative Team PlayerClear Communicator