Senior Credit & Collections Specialist

Abnormal Security

Senior Credit & Collections Specialist leading collections processes and relationships with customers at Abnormal AI. Driving operational efficiencies and implementing AI tools for improved finance operations.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $68,900 - $99,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

collections process managementaccounts receivableinvoice dispute resolutionbad debt reserve analysiscollections metricsaudit reportingprocess improvementSOX complianceAI automationERP systems

Soft Skills

analytical skillsproblem-solvingcommunication skillsrelationship buildingattention to detailtime managementcuriosityeagerness to learnstakeholder engagementadaptability

Tools & Technologies

AI platformsNetSuiteSage IntacctSaaS OpticsClaudebilling workflowscollections softwareaudit toolsworkflow templatesprompt libraries

Industry Keywords

collections practicesbilling activitycustomer communicationhigh-growth SaaStechnology companyinternal controlscollections policyexecutive outreachcash application matchingcollections cycle times

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the end-to-end collections process, including issuing initial invoices, following up on outstanding balances, and resolving invoice disputes in a timely manner
Provide post-close audit reporting related to billing and collections activity
Ensure efficient processing of all collections activities, including updating and maintaining customer payable contact information
Serve as the subject matter expert to the business on effective collections practices and policies
Own the AR aging report and produce weekly and monthly collections metrics including DSO, collection rate, and bad debt reserve
Present collections trends and insights to the Deal Desk Director and Finance leadership, surfacing risks and recommended actions
Leverage AI tools to automate aging report generation, flag high-risk accounts, and draft executive-ready summaries
Serve as the primary point of contact for customer billing inquiries, building relationships with customer AP teams to proactively prevent payment delays
Maintain accurate and up-to-date customer payable contact records, anticipating personnel changes that could disrupt payment workflows
Use AI-assisted drafting tools to produce timely, professional customer communications that balance collections urgency with relationship preservation
Manage a formal escalation path for delinquent accounts, coordinating with Sales, Legal, and Customer Success when accounts require executive outreach or collections agency involvement
Triage and resolve invoice disputes efficiently, documenting root causes and identifying recurring issues to drive upstream process fixes
Apply AI-powered triage to prioritize dispute queues and surface resolution recommendations based on account history and contract terms
Manage the bad debt write-off process, including documentation, approval workflows, and coordination with the Controller or VP Finance
Perform periodic bad debt reserve analysis, ensuring reserve levels appropriately reflect aging trends and collection risk
Maintain audit-ready write-off records in compliance with internal controls and accounting policy
Own collections policy and procedure documentation, ensuring all workflows are clearly defined, consistently followed, and updated as processes evolve
Ensure SOX-relevant collections controls are documented and audit-ready, partnering with the accounting team during internal and external audits
Build and maintain AI prompt libraries and workflow templates that enable the team to scale collections operations efficiently and consistently
Leverage AI-powered platforms (e.g., Claude, Abnormal’s internal AI tools) to automate repetitive collections tasks such as invoice follow-up sequencing, customer communication drafting, and dispute triage
Identify opportunities to integrate AI tooling into the collections workflow, including intelligent prioritization of aging receivables and automated cash application matching
Partner with the Deal Desk Director and cross-functional stakeholders to evaluate, test, and implement AI-assisted process improvements that reduce manual effort and improve collection cycle times
Build and maintain prompt libraries, workflow templates, and documentation to scale AI-assisted processes across the team
Monitor AI-generated outputs for accuracy and compliance, ensuring all automated communications and reporting meet Abnormal’s standards

Requirements

What you’ll need

3–5 years of experience in collections, accounts receivable, or a related accounting function
Demonstrated experience with ERP systems (e.g., NetSuite, Sage Intacct, SaaS Optics) and billing workflows
Hands-on experience using AI platforms or productivity tools (e.g., Claude or similar) to improve work quality and efficiency; curiosity and eagerness to expand that skill set
Strong analytical and problem-solving skills with a process improvement mindset
Excellent written and verbal communication skills; comfortable engaging with customers and internal stakeholders at all levels
High attention to detail and ability to manage competing priorities in a fast-paced environment
Experience in a high-growth SaaS or technology company is a plus.

Benefits

Comp & perks

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.