Senior Manager, Customer Trust

Abnormal Security

Senior Manager overseeing Customer Trust function, ensuring customers understand Abnormal's security, privacy, and compliance. Leading a team to develop strategies and engage with security stakeholders.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $176,000 - $253,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a team of 4-5 Customer Trust professionals; establish team goals, operating cadence, and career development paths.
Own the end-to-end Customer Trust program strategy, roadmap, and KPIs; report on program effectiveness to GRC Director, CISO, and executive leadership.
Serve as the escalation point and subject matter expert for complex customer security, privacy, and compliance inquiries.
Own and drive all customer and prospect security questionnaires and RFP responses; ensure timely, accurate, and high-quality deliverables.
Serve as the primary point of contact for customer security conversations—join calls, present Abnormal's control environment, and address customer concerns with confidence and credibility.
Partner with Sales and Customer Success to support strategic deals and customer renewals requiring security assurance.
Own the Trust Center (SafeBase or equivalent)—manage configuration, content, access, and continuous improvement.
Curate and maintain all customer-facing security documentation including pen-test reports, SOC 2 reports, ISO certifications, policies, and whitepapers.
Analyze customer demand signals to proactively develop new content (whitepapers, FAQs, one-pagers) that anticipates customer needs and reduces inbound volume.
Review Security Contract Exhibits, Data Processing Agreements (DPAs), and privacy addenda; provide timely, informed feedback to Legal and customers.
Partner with Legal to standardize security and privacy contract language and streamline negotiation workflows.
Build strong partnerships with Sales, Legal, Product Security, Compliance, and Engineering to ensure cohesive messaging and efficient processes.
Stay current on regulatory developments (GDPR, CCPA, industry frameworks) and translate implications for customer-facing communications.

Requirements

What you’ll need

8+ years of experience in customer trust, security assurance, GRC, or related disciplines with progressive responsibility.
3+ years of people management experience leading customer-facing security or compliance teams.
Demonstrated experience owning customer security questionnaires, RFPs, and trust center operations at a SaaS or technology company.
Track record of directly engaging with customers (including executive-level security stakeholders) on security, privacy, and compliance topics.
Strong understanding of common security frameworks and certifications (SOC 2, ISO 27001, ISO 27701, FedRAMP, GDPR, CCPA).
Experience reviewing and negotiating security contract terms, DPAs, and privacy exhibits.
Excellent communication skills—able to translate complex security concepts for technical and non-technical audiences, both written and verbal.
Strong project management skills with ability to manage multiple priorities in a fast-paced environment.
Executive presence and credibility to represent the company's security posture to enterprise customers.

Benefits

Comp & perks

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer trustsecurity assuranceGRCsecurity questionnairesRFPstrust center operationssecurity frameworkscontract negotiationproject management

Soft Skills

people managementcommunicationexecutive presencecredibilitypartnership buildinganalytical skillspresentation skillsorganizational skillscustomer engagement