Senior Customer Success Manager, TOLA, Spanish speaking
Abnormal Security
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $139,440 - $164,000 per year
Job Level
Senior
About the role
- Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight
- Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities
- Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments
- Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts
- Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction
- Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes
- Represent the customer voice internally, providing structured feedback to Product and other teams
- Support knowledge sharing and contribute to internal process development or mentoring where relevant
- 25 % travel
Requirements
- 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles
- Proven track record managing complex customer relationships, including executive-level stakeholders
- Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes
- Technical familiarity with internet and networking technologies; experience with security products is a plus
- Proficiency in CRM and support tools such as Salesforce and Jira
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience
- Fluent in Spanish
Benefits
- bonus
- restricted stock units (RSUs)
- benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise SaaScustomer successtechnical familiarity with internet technologiestechnical familiarity with networking technologiesexperience with security productsanalytical skillsproblem-solving skillsmeasurable outcomes
Soft skills
strong communicationrelationship managementcollaborationmentoringcustomer trustcustomer satisfaction
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Engineering