Customer Success Manager

• Remote position.
• Manage and customise the CRM platform, including user permissions, workflows, custom objects, and profiles.
• Provide user support and troubleshoot system issues.
• Analyze CRM data to derive insights on team productivity and operations.
• Collaborate with teams to capture business requirements and implement CRM solutions.
• Coordinate and support integrations with third-party apps, plugins, and tools.
• Establish processes to secure customer and business data.
• Provide training to administration, staff, and faculty on CRM usage.
• Manage and organize office operations, schedules, and meetings.
• Maintain records and databases ensuring data accuracy, security, and confidentiality.
• Assist with financial tasks like tracking expenses and processing invoices.
• Support staff processes including hiring, onboarding, and payroll reconciliation.
• Facilitate communication between internal and external stakeholders and prepare reports and presentations.
• Internship duration 4–16 weeks, 25–30 hours/week with mentorship and weekly deliverables.
• Work timings: Full-time interns 11:00–17:00; Part-time slots 11:00–14:00 or 14:00–17:00; Off-time batch 17:00–18:30 with flexible hours.

CRM Administrator

Customer Success Team Lead

Senior CRM Manager

YouTube Strategist, Customer Success Manager

Customer Success Specialist

Virtual Assistant, HubSpot CRM and Apollo.io Expert