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About the role
Key responsibilities & impact- Managing and customising the CRM platform to meet the organization's needs.
- Providing support and troubleshooting for users.
- Analyzing data to gain insights into team productivity, effectiveness, and operation.
- Collaborating with other teams to capture business requirements and implement CRM solutions.
- Coordinating and supporting integrations with third-party apps, plugins, and tools.
- Setting up processes to manage and protect customer and business data.
- Providing training to administration, staff, and faculty.
Requirements
What you’ll need- Bachelor's degree preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Knowledge of customer relationship management (CRM) software and technical skills.
Benefits
Comp & perks- Remote work opportunity
- Mentoring from industry professionals
- Development of professional skills
- Creation of a portfolio to showcase your work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM softwaredata analysistroubleshootingprocess managementintegrationcustomization
Soft Skills
communicationproblem-solvingcustomer-focusedcollaboration
Certifications
Bachelor's degree
