IT Support

• Provide professional and charismatic IT support to all end users and occasionally to clients
• Assist with training users on how to use applications
• Resolve technical issues with a patient and empathetic approach
• Document systems and processes
• Act as one of the first responders to IT related problems at the firm
• Work in a ticketing system to centralize and track communications with end users
• Troubleshoot, update, and install accounting information systems, apps, and other software
• Effectively communicate with vendors as needed
• Proactively communicate with end users as problems are addressed
• Escalate problems to IT Leadership that are more complex or require higher permissions
• Participate in a rotating on-call schedule to address business critical issues that may occur after hours
• Provide and receive constructive feedback from and to IT Leadership as the IT department and firm evolves
• Troubleshoot and administer Microsoft 365 services and Azure Resources

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