IT Application Maintenance Manager

ABC Supply Co. Inc.

Manager of Application Maintenance team at ABC Supply responsible for supporting and maintaining business applications. Leading proactive maintenance and managing a team of technical experts across IT Operations.

Posted 5/21/2026full-timeChicago • Illinois, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $120,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

ITSMJava.NETOracleServiceNowSQL

About the role

Key responsibilities & impact

Manage a team responsible for the maintenance and support of business applications in the I&O organization
Develop and implement application maintenance processes and procedures, including software upgrades, patches, and bug fixes.
Plan and execute effective, proactive maintenance activities, including corrective, preventive, adaptive, and perfective maintenance
Plan and perform batch processes.
Manage the retirement and consolidation of applications
Provide maintenance and management support for middleware applications.
Collaborate with other teams to support the implementation of new applications and services requiring maintenance services
Develop and maintain standard operating procedures (SOPs) for the application maintenance team
Develop and maintain documentation, including technical guidelines and performance metrics, to ensure consistency and accuracy in the management of applications

Requirements

What you’ll need

Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field
7+ years of experience in IT application support and maintenance, with at least 3 years in a management or leadership role
Strong experience with application lifecycle management (ALM) methodologies and tools
Proven experience in managing application maintenance and support services for a large and complex IT organization
Experience with both custom-developed and packaged applications
Familiarity with project management methodologies, such as Agile and Waterfall
Strong knowledge of various programming languages and technologies, such as Java, .NET, SQL, and Oracle
Ability to stay current with industry trends, technologies, and best practices related to Application Maintenance
Demonstrated experience in managing and leading teams, including coaching and mentoring team members
Familiar with ITIL or other IT service management frameworks
Excellent communication and collaboration skills
Strong problem-solving and analytical skills with the ability to drive and implement process improvements
Experience using ServiceNow ITSM tools for IT Operations reporting
Manage and govern third-party managed service providers (MSPs) delivering application maintenance services
Monitor and enforce SLAs, KPIs, and contractual obligations
Lead service reviews, performance evaluations, and continuous improvement initiatives with vendors
Support transition activities for onboarding/offboarding applications to MSP providers
Ensure alignment between internal teams and MSP delivery models

Benefits

Comp & perks

Health, dental, and vision coverage - eligible after 60 days, low out of pocket
401(k) with generous company match - eligible after 60 days, immediately vested
Employer paid employee assistance program
Employer paid short term and long-term disability
Employer paid life insurance
Flex spending
Paid vacation
Paid sick days
Paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application lifecycle managementJava.NETSQLOracleapplication maintenancemiddleware applicationsbatch processesprocess improvementstechnical documentation

Soft Skills

leadershipcoachingmentoringcommunicationcollaborationproblem-solvinganalytical skillsteam managementproactive maintenanceperformance evaluation