ABC Supply Co. Inc.

Manager

• Manage a team responsible for the maintenance and support of business applications in the I&O organization
• Develop and implement application maintenance processes and procedures, including software upgrades, patches, and bug fixes.
• Plan and execute effective, proactive maintenance activities, including corrective, preventive, adaptive, and perfective maintenance
• Plan and perform batch processes.
• Manage the retirement and consolidation of applications
• Provide maintenance and management support for middleware applications.
• Collaborate with other teams to support the implementation of new applications and services requiring maintenance services
• Develop and maintain standard operating procedures (SOPs) for the application maintenance team
• Develop and maintain documentation, including technical guidelines and performance metrics, to ensure consistency and accuracy in the management of applications

IT Application Maintenance Manager

Data Engineer

• Develops batch integration solutions for ABC Supply.
• This includes traditional DW workloads and nightly large extracts that are scheduled.
• Design and Build Data models – star schema, snowflake
• Create ADF pipelines to bring new data from various sources
• Create Data bricks notebooks for Data transformation
• Documents all solutions as needed using ABC standard documentation.
• Plans, reviews, and performs the implementation of database changes for integrations/DW work.
• Maintain integration documentation and audit tools.
• To include developing/updating the integration dashboard.
• Work with BI team, PO to build required tables and transform data to load into Snowflake
• Provides support for database/database servers as a member of the Data Management team.
• Works with project management and business analysis team to provide estimates and ensure documentation of all requirements.
• Provide logical layers (database views) for end-user access to data in database systems.
• Partners with functional support and help desk teams to ensure communication, collaboration and compliance with support process standards at ABC.
• Performs data management tasks as needed.

IT Data Warehouse Engineer

Account Executive

• Serve as the senior relationship owner for assigned national accounts.
• Build executive-level partnerships that drive long-term growth.
• Develop multi-year account strategies aligned with company objectives.
• Communicate pricing programs, growth initiatives, and performance expectations clearly to field leadership.
• Develop and execute strategic, data-driven account growth plans.
• Identify white space opportunities and drive product penetration.
• Collaborate with key vendor partners to align on growth objectives and strategic initiatives.
• Lead high-level contract negotiations and renewals.
• Align operations, finance, marketing, supply chain, and vendor partners to deliver best-in-class execution.
• Represent the company at national events, trade shows, and strategic meetings.

National Account Executive

ServiceNow

• Lead the governance, maintenance, and continuous improvement of the ServiceNow Configuration Management Database (CMDB).
• Ensure data accuracy, completeness, and currency aligned to the Common Service Data Model (CSDM).
• Oversee ServiceNow Discovery and CMDB processes.
• Establish standards and controls, and work closely with IT Operations teams, Enterprise Architecture, other IT departments, and business stakeholders.
• Drive consistent adoption, data ownership, and trust in configuration data that supports effective ITSM and operational decision-making.
• Own the enterprise CMDB roadmap, including data model design, class structure, and relationship standards aligned to ServiceNow CSDM.
• Develop the CMDB solutions that represent real operational and business dependencies.
• Define what CMDB data is essential vs. optional and enforce disciplined modeling to prevent CI sprawl and low-value data collection.
• Lead and manage the Asset and Configuration Management responsibilities, design, deploy, and manage CMDB data management tools.

IT Application Maintenance Manager

IT Data Warehouse Engineer

National Account Executive

Senior IT ServiceNow Platform Engineer