Coverage Operations Specialist

ABC Legal Services

Operations Associate securing attorney coverage for court hearings at Docketly. Coordinating high-volume communications and managing quick deadlines for legal services.

Posted 6/19/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Secure coverage on a deadline.
Negotiate fees in real time.
Triage a fast-moving pipeline.
Manage the curveballs.
Onboard and support attorneys.
Keep clients in the loop.
Keep your data clean.
Make the system better.

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
Comfortable and efficient on the phone, with strong verbal and written communication.
Genuinely organized. You manage many open items at once without letting anything slip.
Calm and decisive under deadline pressure; you make the call and keep moving.
Tech-comfortable and quick to learn new platforms.
High school diploma or equivalent.

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

negotiationcommunicationorganizationdecision-makingtime managementcustomer serviceadaptabilityproblem-solvingmultitaskingcalm under pressure