Quality Assurance Specialist

ABC Legal Services

Quality Assurance Specialist for ABC Legal Services focusing on training and supporting process servers to improve performance. Ensuring best practices and coaching for successful execution of service of process roles.

Posted 5/14/2026full-timeRemote • Alabama, Florida, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Montana, North Carolina, North Dakota, Oklahoma, South Carolina, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Provide support, training and education to process servers that are underperforming based on key metrics
Create positive and engaging server experience for all underperforming process servers:
Communicate directly with process servers providing coaching and meaningful feedback
Field all questions from process servers and resolve blockers
Ensure process servers understand expectations and the timeframe in which they need to adjust.
Set clear expectations for underperforming servers
Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
Hold Servers accountable to directly impact performance
Track and communicate all blockers to the leadership team
Work closely with the recruiting department when additional coverage is needed

Requirements

What you’ll need

Experience training and/or coaching
High school diploma or GED required
Familiarity with Legal Processes is a plus
Excellent written and verbal communication skills
Experience and proficiency with Microsoft Office (Word, Excel)
The ability to analyze processes and make recommendations for improvements

Benefits

Comp & perks

Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

trainingcoachingprocess analysisreport reviewperformance tracking

Soft Skills

communicationfeedbackproblem-solvingaccountabilityengagement

Certifications

high school diplomaGED