Attorney Performance Specialist
ABC Legal Services
full-time
Posted on:
Location Type: Remote
Location: Alabama • Kansas • United States
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Salary
💰 $15 per hour
About the role
- Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution
- Investigates inquiries regarding hearing report results, attorney performance and attorney history
- Manages various performance widgets to ensure timely resolution of compliance tasks
- Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
- Monitor Learning Management System for attorneys
- Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
- Follows good customer service standards in all aspects of the job
- Identifies and suggests ideas for improving system and processes
- Attends weekly team meetings. Prepares and participates as appropriate
- Attorney training regarding our platform
- Performs other duties as assigned
Requirements
- Ability to plan, multi-task and manage time effectively
- Must have excellent verbal and written communication skills
- Solid computer skills
- AI Experience
- Legal Experience
Benefits
- Comprehensive Medical, Dental, and Vision coverage
- PTO
- Retirement plan with 5% matching
- 9 paid holidays per year
- Referral program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI experiencelegal experienceperformance managementcompliance managementtraining needs identificationcustomer service standardsdocumentationinquiry investigationsystem improvement
Soft Skills
time managementmulti-taskingverbal communicationwritten communicationproblem-solvingteam collaborationadaptability