Quality Assurance Specialist
ABC Legal Services
full-time
Posted on:
Location Type: Remote
Location: Puerto Rico
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Salary
💰 $12 per hour
About the role
- Provide support, training and education to process servers that are underperforming based on key metrics
- Create positive and engaging server experience for all underperforming process servers:
- Communicate directly with process servers providing coaching and meaningful feedback
- Field all questions from process servers and resolve blockers
- Ensure process servers understand expectations and the timeframe in which they need to adjust.
- Set clear expectations for underperforming servers
- Review assigned reports daily, reach out to disengaged servers to identify and resolve the reasons they are not attempting jobs timely.
- Hold Servers accountable to directly impact performance
- Track and communicate all blockers to the leadership team
- Work closely with the recruiting department when additional coverage is needed
Requirements
- Experience training and/or coaching
- High school diploma or GED required
- Familiarity with Legal Processes is a plus
- Excellent written and verbal communication skills
- Experience and proficiency with Microsoft Office (Word, Excel)
- The ability to analyze processes and make recommendations for improvements
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
trainingcoachingprocess analysisreport reviewperformance tracking
Soft Skills
communicationfeedbackaccountabilityproblem-solvingengagement
Certifications
high school diplomaGED