Project Manager
ABC Legal Services
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $20 - $25 per hour
About the role
- Lead and coordinate internal projects focused on improving data quality, operational efficiency, and customer experience outcomes
- Create and maintain reporting and dashboards to track quality metrics, operational performance, and process health
- Partner closely with Operations, Analytics, and functional leaders to define requirements, timelines, and success metrics
- Act as a liaison between internal teams to ensure alignment, clarity, and execution of cross-functional initiatives
- Help resolve issues as they arise and keep track of all processes that pertain to the teams desires
Requirements
- 3-5 years’ experience in Operations, Project Management, Business Analysis, or Quality Focused roles
- Strong experience creating and interpreting reports to drive operational and quality improvements
- Demonstrated ability to identify process breakdowns, investigate issues independently, and implement solutions
- Solid understanding of operational workflows and end-to-end process management
- Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
- Prior experience working with Metabase, Jira, and internal business platforms
- Ability to present, communicate, and work effectively with other internal teams
- Strong communication and interpersonal skills.
- Strong team player
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data qualityoperational efficiencycustomer experiencereportingdashboardsquality metricsprocess healthprocess managementproblem-solvingstrategic thinking
Soft skills
communicationinterpersonal skillsteam playerleadershiporganizational skillscollaborationproblem identificationindependent investigationsolution implementationalignment