Account Manager
ABC Legal Services
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Assist with building and maintaining long-lasting customer relationships
- Communicating with clients to ensure that all of their needs are understood and addressed
- Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
- Delivering exceptional client service on a day-to-day basis
- Act as the client’s representative in to ensure that their needs are fulfilled
- Develop and maintain key relationships across accounts
- Strive to maintain and increase overall customer satisfaction based on their business needs
- Meet established goals for sales with current and new customers
- Act as liaison between the customer and internal teams
Requirements
- 3-5 years’ experience in Customer Support and/or Account Management
- Demonstrated history of increasing client satisfaction, adoption, and retention.
- Comprehensive, deep understanding of the Account Management Journey
- Proven competency with agile processes, defining stories that are ready for development
- Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
- Prior experience working with SaaS business platforms
- Ability to present, communicate, and work effectively with other internal teams
- Strong communication and interpersonal skills.
- Strong team player
Benefits
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SupportAccount ManagementClient SatisfactionAgile ProcessesSaaS Platforms
Soft skills
CommunicationInterpersonal SkillsTeam PlayerStrategic ThinkingProblem Solving