Senior Customer Success Manager

ABC Fitness

Senior Customer Success Manager driving retention, ROI, and expansion for ABC Fitness, a software provider serving fitness businesses. Managing strategic accounts, executive relationships, QBRs, renewals, and customer health across a remote U.S.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success strategies, account management, and stakeholder engagement, with a strong focus on driving customer value and retention. Proficient in utilizing project management tools and CRM systems to enhance customer experience and deliver measurable outcomes.

Highest-signal resume keywords

Customer Success ManagementStakeholder EngagementAccount ManagementProject Management ProficiencyData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ConceptsAccount PlanningBusiness Process EnhancementROI AnalysisSales Metrics Interpretation

Soft Skills

Strong CommunicationRelationship BuildingInfluencing SkillsOrganizational SkillsSelf-Motivation

Tools & Technologies

AsanaSalesforceExcel

Industry Keywords

Fitness Industry ExperienceFranchise ExperienceCustomer RetentionCustomer Lifetime ValueExecutive Stakeholder Management

About the role

Key responsibilities & impact

Drive customer value, retention, and growth across a portfolio of customers
Act as a trusted advisor to executive stakeholders and align ABC Fitness solutions to business objectives
Ensure customer solutions are adopted into daily workflows, generate positive ROI, and grow customer lifetime value
Advise customers on use cases and product functionality
Create presentations, business process enhancements, strategy recommendations, reports, and updates for executives and end users
Establish relationships with decision-makers and key influencers within accounts
Develop, execute, and maintain strategic account plans and QBRs
Forecast, identify risk, maintain renewal rates, and drive expansion with Account Executive partners
Manage customer risks and coordinate with internal teams to resolve issues and minimize churn
Demonstrate product capabilities, functionality, and potential business outcomes
Coordinate internal teams to deliver customer projects and inquiries on committed timelines
Monitor account health, identify concerns and growth opportunities, and deliver business reviews
Help scale Customer Success processes and improve the overall customer experience

Requirements

What you’ll need

5+ years of relevant experience in customer success, account management, or a related field
Strong communication and stakeholder management skills
Ability to listen, influence, present, and build trusted relationships
Deep understanding of Customer Success concepts, best practices, and execution strategies
Ability to interface with C-level executives to drive program strategy and ROI
Customer-focused and results-driven, with sound judgment, integrity, and composure in fast-paced or high-pressure situations
Highly organized and execution-oriented, with ability to manage multiple priorities, context switch effectively, and meet deadlines
Analytical mindset with ability to interpret data and sales metrics
Self-motivated, accountable team player with ownership and high autonomy
Technical proficiency with project management platforms such as Asana, CRM systems such as Salesforce, and Excel
Fitness industry and/or franchise experience preferred

Benefits

Comp & perks

Open PTO policy
Quarterly Days of Disconnect
Parental & Pawternity Leave
Quarterly Best Life fitness reimbursement
Medical/Dental/Vision coverage
Employee Assistance Program (EAP)
Calm App subscription for employee and up to 4 dependents over age 16
Ongoing employee training and development
Professional development opportunities
Mentorship opportunities