Commercial Analyst

ABC Fitness

Analista Comercial LATAM responsible for administrative sales support for Latin American clients. Handling post-sale processes and ensuring accuracy and transparency in client interactions in a remote setting.

Posted 5/13/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee administrative control and validation of LATAM sales, ensuring all information is accurate from deal closing through invoicing.
Verify customer registration data (CNPJ, CPF or LATAM equivalents), contracts, plans, prices, and commercial terms before activation.
Create, send and track contracts using tools such as ClickSign.
Monitor billing and payments for the first three months of the contract, ensuring the customer is being billed correctly.
Collaborate with the Onboarding team to monitor the initial months from a commercial perspective, ensuring alignment with the signed agreement.
Serve as a client point of contact for initial administrative and commercial matters, demonstrating tact, empathy and a customer-support mindset.
Update, issue and send invoices or payment slips (boletos), ensuring clarity and accuracy of amounts.
Perform collections in an organized, professional and respectful manner, avoiding errors or communication noise.
Ensure all sales are correctly recorded in systems (HubSpot, Tribes), with no inconsistencies.
Forward signed contracts, payment receipts and sales information to the Finance team.
Support billing processes, issuance of invoices (notas fiscais) and partner commission processes.
Monitor specific customer or partner cases related to NPS and satisfaction, escalating to responsible teams when necessary.
Provide support to LATAM customers via WhatsApp and email, offering commercial and administrative assistance.
Process cancellation requests or contract adjustments following established internal workflows.

Requirements

What you’ll need

Bachelor's degree in progress or completed in Administration, Commercial Management, Finance, or related areas.
Fluent or advanced Spanish (required) for communication with LATAM customers.
Prior experience in administrative, commercial, customer support or finance roles.
Highly organized, detail-oriented and meticulous, with strong process focus.
Strong communication skills, tact in client relationships, and a consultative attitude.
Ability to manage multiple processes concurrently without letting errors or inconsistencies occur.
Familiarity with CRM and administrative systems (HubSpot, Tribes, ClickSign or similar).

Benefits

Comp & perks

Disconnect Days – once per quarter, a company-wide pause with a global day off
Work-from-home allowance
Best Life Program – fitness reimbursement
EAP – psychological, legal and financial assistance available at all times
Discounts with partners such as Dell, Microsoft, and others

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

administrative controldata validationbilling processesinvoice issuancecollectionscontract managementcustomer registration verificationcommercial terms analysisprocess managementcustomer support

Soft Skills

organizational skillsdetail-orientedstrong communicationtactempathyconsultative attitudeprocess focusability to manage multiple processesprofessionalismrespectful communication

Certifications

Bachelor's degree in AdministrationBachelor's degree in Commercial ManagementBachelor's degree in Finance