Bilingual Customer Support Representative

ABC Fitness

Bilingual Customer Support Representative managing high volume customer inquiries via phone, email, and chat. Focus on providing tailored customer experience for French-speaking clients in Canada.

Posted 5/12/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a high volume of inbound customer interactions across phone, email, and live chat
Support clients and their members in French and English
Deliver a high-quality customer experience tailored to French-speaking customers across Canada
Research member accounts and ensure all requests align with company and client policies
Accurately document all interactions in internal systems
Meet or exceed Key Performance Indicators (KPIs) including adherence, handle time, and quality
Manage multiple tasks in a fast-paced, high-volume environment
Communicate clearly and professionally in both written and verbal interactions
Collaborate with internal teams to resolve complex or escalated issues

Requirements

What you’ll need

Bilingual in French (Quebecois) and English, both written and verbal, with the ability to confidently support customers in Quebec and other French-speaking regions of Canada
Strong communication skills and the ability to engage professionally with customers
Ability to manage multiple priorities in a fast-paced, high-volume environment
Strong attention to detail and problem-solving skills
Ability to handle difficult conversations and de-escalate customer concerns
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly
Ability to work scheduled shifts, including evenings and potential weekend or holiday coverage based on business needs
Ability to complete a structured training program and maintain consistent attendance
Reliable internet connection and a dedicated workspace suitable for remote work
1–2 years of customer service experience

Benefits

Comp & perks

Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
EAP – we get you help when you need it. Period.
Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
And more! – so many benefits we couldn’t even fit them all here!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

bilingual in Frenchbilingual in Englishcustomer service experienceattention to detailproblem-solving

Soft Skills

strong communication skillsability to manage multiple prioritiesability to handle difficult conversationsde-escalation skills