ABC Fitness

Payment Operations Specialist

ABC Fitness

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $19 per hour

About the role

  • Process and reconcile daily financial activity across multiple platforms — including ACH returns, chargebacks, refunds, and member payments.
  • Collaborate cross-functionally to resolve payment discrepancies and maintain clean, accurate records.
  • Review and verify documentation for merchant account onboarding
  • Support merchant account lifecycle changes (e.g., bank changes, legal updates, club transitions).
  • Assist clients via phone and email with payment- and merchant-related inquiries.
  • Monitor trends and identify opportunities for process improvement and risk mitigation.
  • Maintain PCI compliance and handle sensitive data with care.
  • Become a subject matter expert in integrated payments—understanding card brand fees, account structures, and regulatory guidelines.
  • Manage payment hardware needs, including procurement and client setup.
  • Document workflows and maintain internal systems (Salesforce, Microsoft Teams, etc.).
  • Lead initiatives and projects through to successful execution using planning, metrics, and structure.
  • Support occasional holiday and weekend on-call rotations, as well as overtime during peak periods or when needed for special projects.

Requirements

  • 2+ years of relevant experience in accounting, payment processing, or SaaS
  • Strong analytical skills and experience with financial reconciliation and client account management.
  • Solid Excel and Microsoft Office proficiency.
  • Excellent communication skills—written, verbal, and professional tone.
  • High attention to detail and comfort with handling sensitive financial data.
  • An operationally focused mindset with the ability to drive cross-functional execution and outcomes.
  • Comfort working across multiple systems and monitors simultaneously.
Benefits
  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
  • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
  • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial reconciliationpayment processingaccount managementdata analysisPCI complianceworkflow documentationprocess improvementrisk mitigationExcelMicrosoft Office
Soft Skills
analytical skillscommunication skillsattention to detailoperational focuscross-functional collaborationclient supportproblem-solvingproject managementprofessional toneadaptability