ABC Fitness

Onboarding Implementation Project Manager

ABC Fitness

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $67,000 - $71,000 per year

About the role

  • Lead discovery sessions with new clients to understand their business model, gather detailed requirements, and define onboarding success metrics.
  • Use this information to develop and manage comprehensive project plans, including timelines, milestones, risk mitigation strategies, and documentation of evolving client needs to ensure transparency, alignment, and a successful onboarding experience.
  • Gather all required documentation, coordinate internal workflows, and align resources to keep things moving smoothly.
  • Collaborate with cross-functional project teams internally and with third party vendors to ensure deliverables are met and that all stakeholders are aligned throughout the project.
  • Conduct project status meetings, champion accountability across departments, and provide regular progress updates to leadership and clients.
  • Serve as a partner to clients, helping them navigate system adoption, configuration, and training in a way that aligns with their goals.
  • For projects involving data conversion, take ownership of understanding the client’s current system(s), or processes, and investigate incoming data for accuracy and completeness.
  • Using Excel or other tools to perform data analysis, validate conversion accuracy, and compare post-conversion results with client expectations.
  • Oversees client training and customer visits for assigned projects, delivering enablement materials, assisting with training sessions, and ensuring clients are empowered to manage their systems confidently.
  • Own the review and training of financial reporting post-billing, ensuring the client understands how to access, interpret, and use ABC reports effectively.
  • Take ownership of escalations and complex issues, drive resolution independently, and ensure outcomes support long-term client success.
  • Contribute to the ongoing improvement of onboarding processes by sharing project insights, enhancing workflows and templates, and supporting team development through mentorship and knowledge-sharing.
  • Stay current on ABC platform functionality to serve as a product expert during onboarding and guide clients toward full adoption.

Requirements

  • 2-4 years of experience in project management, onboarding, or implementation – preferably in a SaaS or software-related environment
  • Bachelor’s Degree preferred, but equivalent experience in project management, leadership or software onboarding capacity will be considered.
  • Strong organization and time management skills and an ability to lead multiple cross-functional projects independently
  • Experience using tools like Salesforce, FinancialForce, and Microsoft Planner to manage tasks, monitor project milestones and health, and generate reports for key stakeholders
  • Basic proficiency in Microsoft Word and Outlook
  • Ability to analyze and compare datasets using Excel (lookups, filters, pivot tables, etc.) is a plus
  • Ability to make decisions with a strategic focus as well as an operational, implementation, and detail-oriented perspective
  • Ability to work cross-functionally on projects and to resolve customer issues
  • Critical thinking and problem-solving skills in fast-paced environments
  • Must be able to accurately and effectively communicate both verbally and in writing
  • Flexibility in schedule, particularly on occasions of deadlines or escalated issues
  • Demonstrate enthusiastic support of corporate mission, core values, and long-term objectives
  • As needed, travel for company events; up to 4 times annually.
Benefits
  • Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
  • Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
  • Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
  • Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
  • Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
  • Medical/Dental/Vision coverage
  • EAP – we get you help when you need it. Period.
  • Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
  • And more! – so many benefits we couldn’t even fit them all here!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementdata analysisdata conversionfinancial reportingsystem adoptionconfigurationtrainingdocumentationrisk mitigationExcel
Soft Skills
organizationtime managementcritical thinkingproblem-solvingcommunicationflexibilityleadershipmentorshipcollaborationaccountability