Senior Director, Revenue Growth – Customer Experience
ABC Fitness
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 - $170,000 per year
Job Level
Senior
About the role
- Own the full Bookings → Revenue lifecycle, building SLAs and accountability for onboarding throughput and time-to-live metrics.
- Identify and resolve friction points between Sales, Onboarding, and Customer Success that delay activation or hinder customer experience.
- Lead attach-rate strategy and expansion readiness, building plays and insights to support ARPU growth.
- Own pricing, packaging, and discount governance frameworks, partnering with Finance and Product.
- Establish clear guardrails and approval workflows that ensure deal quality and margin protection.
- Create a unified operating rhythm connecting GTM and post-sale functions around customer readiness.
- Build early-life health indicators in partnership with CS, Rev Intelligence, and Strategy teams.
- Translate onboarding performance and attach data into revenue forecasts and business planning inputs.
- Lead strategic programs to reduce onboarding churn, optimize handoffs, and accelerate value realization.
- Support Voice-of-Customer initiatives tied to product readiness, onboarding experience, and early customer health.
Requirements
- 10–15 years in Revenue Operations, CX, Customer Success, Onboarding, or GTM leadership roles.
- Deep understanding of the post-sale lifecycle, onboarding workflows, and early value realization.
- Experience managing pricing, packaging, discounting, and commercialization strategy.
- Proven success leading complex, cross-functional initiatives with multiple stakeholder groups.
- Strong analytical skills and business acumen—able to connect insights to scalable action.
- Executive presence with the ability to influence outcomes across Sales, CS, Product, and Finance.
- Growth mindset and self-starter mentality; comfortable operating in evolving structures.
- Project management experience driving initiatives from concept through adoption is great to have.
- Background in Voice-of-Customer programs or onboarding experience design is great to have.
- Familiarity with Salesforce, onboarding/collaboration platforms, and lifecycle data tools is great to have.
- Prior success improving attach rates, onboarding throughput, or revenue recognition speed is great to have.
- Experience collaborating with geo-dispersed teams and aligning time zones across functions is great to have.
Benefits
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Revenue OperationsCustomer SuccessOnboardingPricing strategyPackaging strategyDiscount governanceAnalytical skillsBusiness acumenProject managementVoice-of-Customer programs
Soft skills
LeadershipInfluencing outcomesGrowth mindsetSelf-starter mentalityCollaborationProblem-solvingStrategic thinkingCommunicationCross-functional initiative managementStakeholder engagement