Family Growth Associate – Intake Specialist

Abby Care

. Guide Caregivers Through the Intake Process .

Posted 7/13/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced English communication skills and exceptional customer service abilities while guiding caregivers through the intake process. Proficient in managing CRM systems and maintaining organized records to support a seamless caregiver experience in a fast-paced environment.

Highest-signal resume keywords

Advanced English Communication SkillsCustomer Support ExperienceCRM Platform ProficiencyHigh-Volume Phone Call ManagementHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportCall Center ExperienceBusiness DevelopmentClient-Facing RolesInbound Phone Call HandlingOutbound Phone Call HandlingOrganizational SkillsAttention to DetailTech-SavvyProcess Improvement

Soft Skills

EmpathyCompassionProfessionalismRelationship BuildingAdaptability

Tools & Technologies

SalesforceDialpadCRM SystemsSoftphone Systems

Industry Keywords

HealthcareHome HealthcareHealthcare-Related ServicesStartup Environment

About the role

Key responsibilities & impact

Guide Caregivers Through the Intake Process
Conduct inbound and outbound calls with caregivers who have applied to Abby Care.
Guide caregivers through a detailed intake process lasting approximately 20–30 minutes.
Clearly explain Abby Care's services and answer questions with confidence and empathy.
Encourage and support caregivers who may be undecided about joining the program.
Follow up with caregivers via phone, SMS, and email regarding missing information or next steps.
Build Meaningful Relationships
Serve as the primary point of contact until caregivers transition to the next stage of onboarding.
Provide exceptional customer service through every interaction.
Build trust by maintaining a compassionate, professional, and patient approach.
Manage CRM & Administrative Tasks
Document all caregiver interactions accurately in Salesforce and other internal systems.
Maintain organized records and ensure timely follow-ups.
Collaborate closely with Nurses, Care Operations, and other cross-functional teams to ensure a seamless caregiver experience.
Support Continuous Improvement
Share feedback on existing workflows and suggest process improvements.
Adapt quickly as systems and processes evolve within a fast-growing startup environment.

Requirements

What you’ll need

Advanced English communication skills (C1–C2 level) with excellent spoken fluency.
At least 5 years of experience in one or more of the following:
Customer Support
Call Center
Business Development
Client-facing (B2C) roles
Minimum 5 years of experience handling both inbound and outbound phone calls.
Experience using CRM platforms (Salesforce preferred but not required).
Comfortable working in a high-volume phone environment.
Strong organizational skills and attention to detail.
Tech-savvy with the ability to quickly learn new systems.
Experience using Salesforce, Dialpad, or other CRM and softphone systems.
Experience in healthcare, home healthcare, or healthcare-related services.
Experience working in a startup or rapidly changing environment.

Benefits

Comp & perks

Health insurance
Flexible work arrangements