Strategy & Operations Manager – Platform Operations

Abby Care

Strategy & Operations Manager designing operational systems and scaling workload effectiveness at Abby Care. Focus on onboarding, support, care delivery, and new market launches.

Posted 5/19/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 - $170,000 per yearWebsite

About the role

Key responsibilities & impact

Own and scale operational tooling across support, onboarding, and post-sale workflows
Build and maintain workflow automations and lightweight internal operational tools
Partner with BizApps and Engineering to improve cross-system workflows and operational reliability
Improve visibility into operational bottlenecks, workflow failures, and support trends
Partner closely with Product and Operations teams to identify operational pain points and workflow gaps
Translate real-world operational workflows into scalable processes, tooling requirements, and automation opportunities
Conduct “ground truth” operational research to understand how work is actually happening across teams and markets
Support pilots and workflow experiments to validate new operational models before broader rollout
Support launch readiness and operationalization for new markets, service lines, and operational initiatives
Help drive high-priority cross-functional projects spanning Operations, Product, Analytics, and Care Delivery
Assist in designing scalable playbooks and workflows for emerging business initiatives
Build documentation, training materials, and knowledge systems to improve operational consistency
Help establish scalable operational processes as AbbyCare grows across markets and service lines
Partner cross-functionally to operationalize new workflows, pilots, and support models
Identify opportunities to reduce manual work and improve execution through better systems and process design.

Requirements

What you’ll need

6+ years in Strategy & Operations, BizOps, Product Ops, Platform Ops, Operations, or similar cross-functional roles
Experience implementing or managing operational systems and tooling
Experience building or supporting workflow automations and operational processes
Comfortable operating in ambiguous, fast-moving environments
Strong systems thinker who enjoys improving how work gets done
Able to move between strategic problem solving and hands-on execution
Comfortable navigating messy workflows and translating them into scalable processes
Strong cross-functional partnership skills across Operations, Product, Analytics, Engineering, and Leadership
Clear communicator who can bridge technical and non-technical stakeholders
Curious, pragmatic, and highly adaptable
Interested in workflow design, automation, AI tooling, and operational scale.

Benefits

Comp & perks

Competitive salary
Equity participation
Health, dental, and vision insurance
Generous PTO and company holidays
Mission-driven team focused on meaningful impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow automationoperational systemsprocess designoperational toolingscalable processesoperational researchdocumentationtraining materialsknowledge systemsAI tooling

Soft Skills

cross-functional partnershipclear communicationstrategic problem solvinghands-on executionadaptabilitycuriositypragmatismsystems thinkingnavigating ambiguityimproving execution