Care Experience Manager

Abby Care

Care Experience Manager leading a team to provide excellent family care experiences at Abby Care. Driving operational excellence and collaboration across teams to improve healthcare outcomes.

Posted 5/14/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead, mentor, and hire a high-performing team focused on delivering an unparalleled family care experience. Cultivate a strong, values-driven culture centered on empathy, accountability, and continuous growth.
Own the end-to-end design, implementation, and optimization of care support workflows. Set and track key performance indicators (KPIs) including response times, satisfaction scores, and family retention metrics.
Partner closely with Clinical, Technology, and Product teams to streamline processes and ensure family needs are met efficiently and with care. Work with educators to ensure the training process is seamless and supportive.
Strong operational foundation in process development, program management, and efficiency optimization, leveraging data and qualitative insights to drive innovation, improve family outcomes, and continuously evolve systems for scalability and stronger training outcomes.

Requirements

What you’ll need

3+ years of leadership experience in consulting, operations, startups, strategic initiatives, or similar verticals
Bachelor's or Associate's Degree in a relevant field
Experience with CRM systems, support platforms, and data reporting tools
Experience managing offshore or remote teams is preferred
A background in healthcare is preferred

Benefits

Comp & perks

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process developmentprogram managementefficiency optimizationdata reporting

Soft Skills

leadershipmentoringempathyaccountabilitycontinuous growthinnovation

Certifications

Bachelor's DegreeAssociate's Degree