Central Strategy and Operations Associate

Abby Care

Central Strategy & Operations Associate at Abby Care transforming family caregiving with data-driven solutions. Collaborating across teams to optimize operational workflows and expand market growth.

Posted 5/8/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Own and improve core operational workflows: Take ownership of key processes across payments, compliance, and service delivery (e.g., EVV, RCM). Identify gaps, resolve issues, and drive improvements in accuracy and product functionality.
Identify and build use cases for AI: Help stand up Abby Care’s AI Ops function by identifying high-impact AI use cases, building and testing agents, and rolling out AI-driven workflows across the organization.
Build visibility through data: Partner with Analytics teams to develop dashboards and reporting to track key metrics across operations and revenue, and identify opportunities to automate workflows through tooling and AI-driven solutions.
Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.
Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.
Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

Requirements

What you’ll need

3-5 years of professional experience in a highly analytical and fast-paced environment, such as management consulting, strategy/operations, or finance roles in a high-growth environment.
Exceptional analytical, quantitative, and financial modeling skills. You are comfortable with data and can use it to build compelling business cases and drive decisions.
Proven track record of end-to-end problem-solving. You have a history of taking a project from an initial idea to full implementation.
High-achiever with a relentless work ethic. You are comfortable with long hours and the demands of a high-growth, high-stakes environment.
Outstanding communication and presentation skills. You can distill complex information into clear, actionable insights for any audience - field teams or executives.
A desire to transition from a purely analytical role to a hands-on, operational leadership position. You are looking to build and scale a business, not just analyze it

Benefits

Comp & perks

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisfinancial modelingproblem-solvingAI use case developmentdashboard developmentreportingworkflow automationquantitative analysisprocess improvementproject management

Soft Skills

communicationpresentationanalytical thinkinginitiativeaccountabilityprioritizationadaptabilitycollaborationwork ethicleadership