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About the role
Key responsibilities & impact- Own the market strategy and P&L. Identify growth opportunities and partnerships, assess the competitive landscape, and evolve positioning in close partnership with company leadership.
- Drive operational excellence. Lead day-to-day market operations across growth, in-take, prior authorization, training, support, family experience and clinical delivery, using KPIs to hold teams accountable and continuously improve performance.
- Build and lead high-performing teams. Hire, develop, and manage values-driven operators, builders, and growth leaders as the market scales.
- Serve as the market lead and brand ambassador. Build strong relationships with users, partners, and stakeholders to establish a trusted presence in New Jersey.
- Scale with speed and flexibility. Navigate rapid growth and regulatory complexity while maintaining an exceptional patient experience.
- Partner cross-functionally. Collaborate with operations, clinical, and product teams to shape strategy and inform the company roadmap.
Requirements
What you’ll need- 7+ years of analytical, strategic operations experience, with a proven track record leading a company or market through hypergrowth (3–4x YoY) and managing an 8–9 figure P&L.
- Startup operator experience preferred, especially in fast-paced, boots-on-the-ground environments.
- Proven people builder. Experience scaling operations teams from ~5 to 25+, with a strong reputation as a leader and recruiting magnet.
- Strategic and execution-oriented. Able to set direction, align teams to the company mission, and drive toward clear, measurable growth goals.
- AI skills - you have been experimenting with AI models and features and understand how to leverage AI to make your team and workflows significantly more efficient
- Highly data-driven. Comfortable using analytics and metrics to inform decisions and course-correct quickly.
- Hands-on, high-ownership mindset. Willing to get in the weeds, move fast, and handle the realities of an early-stage startup—this is not a traditional 9–5.
- Full commitment required. This role is full-time and your top priority, with the expectation of growing alongside the company over the next 1–2 years.
Benefits
Comp & perks- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
- Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
- Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
- Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
- Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
- Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementstrategic operationsdata analysisAI implementationKPI developmentperformance improvementteam scalingmarket strategycompetitive analysisoperational excellence
Soft Skills
leadershipteam buildingstrategic thinkingexecution orientationrelationship buildingcross-functional collaborationadaptabilityproblem-solvingcommunicationhigh-ownership mindset