Bilingual Document Collection Associate
Abby Care
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families
- Make outbound calls and handle inbound inquiries to guide families through the documentation process
- Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency
- Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements
- Communicate clearly and compassionately via phone, email, and text
- Maintain organized records and track expiring documents, sending timely follow-ups and reminders
- Collaborate cross-functionally with onboarding, credentialing, and family support teams
Requirements
- 2+ years of experience in customer service and/or administrative support in the healthcare industry
- Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
- Proficiency with CRM systems, shared drives, and document tracking tools
- Strong organizational skills and exceptional attention to detail
- Ability to multitask, prioritize follow-ups, and meet deadlines
- Compassionate, patient, and professional communication style
- Fluent in both English and Spanish
- Experience with prior authorizations or healthcare operations
- Familiarity with healthcare documentation standards, HIPAA, or Medicaid
- Experience using tools such as Salesforce, Slack, Google Drive, or similar platforms
Benefits
- Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
- Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
- Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
- Set Up for Success. We provide a company-issued laptop to support you in your role.
- Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrative supportdocument trackingprior authorizationshealthcare operationsattention to detailmultitaskingdeadline management
Soft Skills
professionalismempathycommunicationorganizationcompassionpatience