Surgical Specialist – Vision Care

AbbVie

Surgical Specialist managing key accounts and business development for AbbVie in Vision Care. Focusing on Glaucoma surgical devices and customer relationship management.

Posted 7/22/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$93,000 - CA$143,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer and Account Management, with a strong focus on developing strategic business plans and fostering cross-functional collaboration. Proven ability to drive sales results through effective communication and technical support in the healthcare sector.

Highest-signal resume keywords

Key Account ManagementSurgical Sales ExperienceStrategic Business PlanningCross-Functional CollaborationStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceMarketing ExperienceBudget ManagementTechnical SupportProduct Knowledge

Soft Skills

Strong Communication SkillsLeadership CapabilitiesAdaptabilityCustomer-Centric MindsetCritical Thinking

Industry Keywords

Healthcare SectorInstitutional Key AccountsCustomer AdvocacyPeri-Operative GuidanceCross-Functional Teams

About the role

Key responsibilities & impact

Customer & Account Management
Serve as the primary customer expert and manager of AbbVie's commercial relationships with External Experts and Key Accounts
Build deep, broad, and trust-based engagements within Key Account organizations
Develop a thorough understanding of customer priorities, organizational structure, and business environment to maximize sales
Act as the core customer advocate within AbbVie — surfacing issues, concerns, and priorities internally
Identify and develop new Key Accounts while growing existing ones
Strategic & Business Planning
Develop comprehensive, account-specific business strategies aligned with AbbVie's guidelines and values
Identify predictive and responsive opportunities to co-develop solutions within Key Accounts
Proactively identify and mitigate challenges to effective customer interactions
Conduct regular internal and external business territory performance reviews
Proficiently manage overall territory budget and resource allocation
Cross-Functional Collaboration
Maintain a macro view of customer relationships and work cross-functionally to maximize sales results
Ensure internal team members understand and execute against the customer strategy and sales expectations
Collaborate with AbbVie's Medical team to optimize product knowledge and business training
Execute national marketing programs in partnership with internal cross-functional teams
Surgical & Technical Support (Xen)
Provide technical support and guidance for Xen procedures in accordance with the approved Product Monograph and Directions for Use
Ensure product availability and readiness during procedures per hospital operational supply processes
Provide product knowledge and technical troubleshooting support specific to device and procedure technique
Offer peri-operative guidance (pre- and post-operative considerations) as approved through MIR and CS training modules
Identify opportunities to support surgeons and address gaps by leveraging cross-functional partners, both within and outside the OR

Requirements

What you’ll need

B.A. or B.S. degree or MBA combination of experience and education required
A minimum of 5 years of Sales and/or marketing/or head office operational experience
Experience in Surgical Sales is preferred
HCP background (Nurse, MD etc) is preferred
Key Account Management experience valued
A thorough understanding of the institutional/ Key Account healthcare sector preferred
Demonstrated track record of achieving and/or exceeding business results
Strong analytical and critical thinking skills
Strong business acumen and self-starter
Demonstrated leadership capabilities, listening and adaptability skills
Strong presentation and communication skills
Proven ability to effectively communicate cross-functionally within the company
Ability to effectively communicate with senior leaders both with customers & internally
Candidate must be fluent in English. Both verbal and written
Highly collaborative with a customer-centric mindset
Able to travel up to 75% of the time

Benefits

Comp & perks

Innovative work culture
Professional development
Paid time off: vacation, holidays, personal days, and volunteer days.
Employee stock purchase
Wellness spending account
Flexible health insurance
Retirement savings programs
Bonus plan