Program Manager, Patient Services

AbbVie

Program Manager overseeing Patient Services' Ambassador Resource Center at AbbVie. Leading initiatives to ensure high-level patient support and satisfaction while managing vendor relationships.

Posted 7/22/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $109,500 - $208,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in performance management and operational oversight of vendor partners, with a strong focus on enhancing patient service and driving team productivity. Proficient in developing training content and action plans to ensure compliance and improve quality scores.

Highest-signal resume keywords

Performance ManagementVendor Customer Service OperationsProject Management LeadershipInterpersonal SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ManagementProject ManagementTraining DevelopmentQuality MonitoringAction Planning

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication Skills

Certifications & Qualifications

BS Degree

Industry Keywords

Contact CenterCustomer ServicePatient ExperienceVendor Management

About the role

Key responsibilities & impact

Responsible for the performance management and daily operational oversight of vendor partners
Ensure a high level of patient service and drive team’s production to exceed goals
Partner with OP’s to identify new initiatives
Liaison with key business partners to drive initiatives
Monitor quality scores and drive enhanced patient experience
Develop training content and create action plans for compliance

Requirements

What you’ll need

BS degree in a related area
4 to 5 years of Contact Center or Customer Service experience
2+ years of experience supporting outsourced vendor customer service operations
Strong interpersonal skills
Strong organizational skills
Project management leadership skills
Ability to communicate complex tasks clearly
Deep problem-solving skills

Benefits

Comp & perks

paid time off (vacation, holidays, sick)
medical/dental/vision insurance
401(k) to eligible employees
long-term incentive programs