Customer Solutions Specialist

AbbVie

Customer Solutions Specialist representing AbbVie's solutions to HCP offices in immunology specialty. Partnering with field teams to enhance the patient prescription experience and provide expert support.

Posted 7/22/2026full-timeRemote • Houston • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $84,500 - $162,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HCP office processes and electronic solutions to enhance patient Rx experiences, with a strong focus on territory management and compliance in the pharmaceutical industry.

Highest-signal resume keywords

HCP Office Process UnderstandingDrug Acquisition and Dispensing KnowledgeHealth Care Sales ExperienceTerritory and Account Management SkillsRegulations and Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prior Authorization ExperienceSpecialty Pharmacy KnowledgePatient Needs AssessmentInternal Process MappingComputer Aptitude

Soft Skills

Cross-Functional PartnershipCommunication Skills

Tools & Technologies

HCP Facing PortalsDigital Solutions

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Immunology Specialty BiologicsPharmaceutical Compliance

About the role

Key responsibilities & impact

Understand HCP office process and offer electronic solutions (i.e. portals) that will improve the patient Rx experience
Thoroughly understand and represent AbbVie’s HCP facing portals and other electronic solutions serving as a subject matter expert
Partner with AbbVie field teams to implement and offer solutions to HCPs in assigned territory
Working with an HCP office, evaluate and diagnose areas of delay and disruption that may occur for patients in their Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
Develop relationship with HCP offices using a portal/solution and provide regular updates on new functionality matching new or unused features with patient needs
Communicate with AbbVie field teams in a compliant manner

Requirements

What you’ll need

Bachelor’s degree preferred or relevant and equivalent industry experience required
2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled
Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space
Excellent territory and account management skills
Prior health care sales experience, or experience working in a health care environment preferred
Valid driver’s license and ability to qualify for and maintain fleet vehicle
Demonstrated ability to partner cross-functionally
Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals
Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers
Demonstrated ability to map and understand internal processes
Strong computer aptitude required including understanding of Windows and internet browsers

Benefits

Comp & perks

paid time off (vacation, holidays, sick)
medical/dental/vision insurance
401(k) to eligible employees
participate in our short-term incentive programs