Customer Solutions Specialist

AbbVie

Customer Solutions Specialist representing AbbVie’s in-office portals and access solutions for HCPs. Improving patient prescription experiences by collaborating with healthcare providers and field teams.

Posted 7/21/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $84,500 - $162,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in health care sales and account management, with a strong understanding of drug acquisition and dispensing in the immunology specialty biologics space. Proven ability to develop relationships with healthcare professionals and navigate compliance requirements in pharmaceutical prescribing.

Highest-signal resume keywords

Health Care Sales ExperienceDrug Acquisition and Dispensing KnowledgeTerritory and Account Management SkillsCross-Functional PartnershipRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Prior Authorization ExperiencePatient Rx Experience ImprovementElectronic Solutions OfferingWindows ProficiencyInternet Browsers Understanding

Soft Skills

Relationship DevelopmentCommunication Skills

Certifications & Qualifications

Bachelor’s Degree PreferredValid Driver’s License

Industry Keywords

Immunology Specialty BiologicsPharmaceutical RegulationsCompliance Requirements

About the role

Key responsibilities & impact

Call on HCP offices in assigned territory to represent AbbVie’s in-office portals
Offer electronic solutions that will improve the patient Rx experience
Evaluate and diagnose areas of delay and disruption for patients in Rx experience
Develop relationships with HCP offices using a portal/solution
Communicate with AbbVie field teams in a compliant manner

Requirements

What you’ll need

Bachelor’s degree preferred or relevant and equivalent industry experience required
2 or more years experience working with drugs requiring prior authorization
Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space
Excellent territory and account management skills
Prior health care sales experience, or experience working in a health care environment preferred
Valid driver’s license and ability to qualify for and maintain fleet vehicle
Demonstrated ability to partner cross-functionally
Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals
Strong computer aptitude required including understanding of Windows and internet browsers

Benefits

Comp & perks

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k) to eligible employees
Short-term incentive programs