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About the role
Key responsibilities & impact- Understands patient engagement, advocacy and centricity in order to provide input within the patient journey to inform corporate & brand strategies and improve the patient experience
- Build strategic, long-term relationships with patient associations to understand patients’ needs and concerns, identify stakeholders and influencers, align mutual priorities and plan activities that impact decision makers
- Collaborate with people living with diseases and patient associations to identify priorities, unmet needs and develop solutions
- Develop and lead a strategic, pro-active patient relations agenda to shape external issues and improve the environment in a positive way
- Develop and implement advocacy strategies and action plans with specific timelines, budgets and stakeholder’s responsibilities
- Develop, coordinate and implement patient-centric initiatives that will support the commercial strategies for a defined therapeutic area
- Provide input/ insights on trends and opportunities during the preparation of patient strategy and brand plans
- Work in collaboration with cross-functional teams to find solutions for patients
- Monitor patient-related activities and report back to brand teams
- Partner with Area and Global on strategic programs that are appropriate to bring to Canada
- Represent AbbVie at relevant meetings; strategic patient association meetings
- Drive innovation at AbbVie by identifying new ways to learn from patients and communicate patient needs to the Brand team
- Serve as an expert in understanding patient associations’ strength, challenges and needs
- Challenge the organization status quo and go beyond conventional boundaries – bring innovative thinking
- Build strong relationships with functional leads in Marketing, Government affairs, Market Access, Public affairs, Medical affairs and other relevant functions
- Ensure all written documentation, code of Practice and ACC reporting obligations are met
Requirements
What you’ll need- Three (3) to five (5) years of relevant experience
- Bachelor in Communications, Nursing, Public Affairs or any other relevant discipline
- Advanced proficiency in English and/or French; preference to bilingual candidates
- Experience in working with patient associations
- Experience in patient/stakeholder relations, market access and/or marketing.
- Experience working with cross-functional teams and brand team environment is an asset
- Intermediate computer & software skills (MS Office (Word, Excel and PowerPoint), Outlook and Internet)
- Knowledge and Key Skills: Empathize with patients to build trusting relationships and strengthen communication channels
- Use interpersonal skills to build relationships with patient organizations
- Multi-task, to work concurrently with numerous stakeholders and projects
- Prepare and deliver effective presentations while adapting to audience and creating links with people from diverse backgrounds
- Demonstrate strategic focus in verbal and written communications. Tailor communications to meet the requirements of different stakeholders
- Actively listen to stakeholders to understand their needs, issues and opinions. Think strategically and challenge status quo
- Influence decision makers. Strong interpersonal skills
- Be very autonomous with strong planning skills
- Manage a budget
- Strong project management
- Legislation and ethics for working with patients and patient associations.
- Understand media and trends in communication
- Understanding of provincial & federal political environment and healthcare systems
- Ability to take key actions and demonstrate behavioral anchors that support all AbbVie leadership philosophy and attributes
- Travel required about 20-25% of the time
- Valid driver’s license and passport
Benefits
Comp & perks- Health insurance
- Employee development programs
- Flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient engagementadvocacy strategiespatient-centric initiativesmarket accessproject managementbudget managementpresentation skillsintermediate computer skillsMS Officestakeholder relations
Soft Skills
interpersonal skillsstrategic focusautonomyplanning skillsactive listeninginfluence decision makersmulti-taskingcommunication skillsrelationship buildinginnovative thinking