Field Service Engineer
Abbott
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇳🇿 New Zealand
Visit company websiteJob Level
JuniorMid-Level
About the role
- Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.
- Provide on demand field service support to customers / distributors.
- Coordinate new installations and demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products.
- Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.
- Partner with territory country managers to coordinate new system placements, promote upgrades and timely contract renewals.
- Utilize and maintain up to date service documents, field service bulletins, SOP’s and facilitate remote connectivity to customer instrumentation.
- Maintain proper inventory levels and control accuracy of service parts to promote first-time fix.
- Comply with all relevant Quality policies and procedures and all relevant company Occupational Health, Safety and Environmental policies.
Requirements
- BSc in Mechanical, Electrical or Biomedical Engineering (preferred) or Tertiary Education, with minimum two years relevant professional experience (preferred).
- Professional experience of at least two years in the Clinical Diagnostics environment (preferred).
- Knowledge of regulations and standards in IVDs and Biologics.
- Basic IT/networking knowledge.
- Ability to troubleshoot and repair electromechanical instrument systems.
- Ability to operate laboratory instruments.
- Willing to travel to customer site more than 50% of the time and available for afterhours onsite support as required.
Benefits
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world.
- Named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairinstallationpreventative maintenanceelectromechanical systemslaboratory instrumentsIT knowledgenetworking knowledgelog file readingtechnical assistance
Soft skills
communicationcoordinationcustomer serviceproblem-solvingteam collaborationtime managementadaptabilityattention to detailorganizational skillsinterpersonal skills